At A D Gadgets Hub, we strive to provide the best shopping experience for our customers. We understand that sometimes plans change, and you may need to cancel or return an order. This Cancellation and Refund Policy outlines the conditions under which cancellations, returns, and refunds will be accepted.
1. Order Cancellations
Before Shipment: If you wish to cancel an order, please contact us at [contact@adgadgetshub.com] as soon as possible. If your order has not yet been processed or shipped, we will cancel it and issue a full refund.
After Shipment: Unfortunately, once your order has been processed and shipped, it cannot be canceled. However, you may return the item once it arrives, subject to our return policy below.
2. Return and Refund Policy
We want you to be completely satisfied with your purchase. If for any reason you are not, you may be eligible for a return and refund, subject to the following conditions:
2.1. Eligibility for Returns
Time Frame: You may return any item within 30 days of receiving your order.
Condition of Item: To be eligible for a return, the item must be in its original condition, unused, and with all packaging intact.
Non-Returnable Items: Certain products are exempt from being returned, such as:
Perishable goods
Intimate or sanitary goods
Hazardous materials or flammable liquids
2.2. Return Process
To initiate a return, please follow these steps:
Contact Us: Send an email to [contact@adgadgetshub.com] with your order number, details of the product you wish to return, and the reason for the return.
Return Authorization: Once we approve your return request, we will provide instructions on how to return the item. Please do not send any items back without prior authorization.
Return Shipping: You will be responsible for paying your own shipping costs for returning the item. Shipping costs are non-refundable unless the return is due to an error on our part (e.g., wrong or defective item sent).
2.3. Refunds
Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.
Approved Refunds: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days, depending on your payment provider.
Partial Refunds: In some cases, only partial refunds may be granted, such as:
Items not in their original condition, damaged, or missing parts for reasons not due to our error.
Returns initiated after the 30-day window.
3. Late or Missing Refunds
If you haven’t received your refund within the expected time frame:
First, check your bank account again.
Contact your credit card company, as it may take some time before your refund is officially posted.
Contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and still have not received your refund, please contact us at [contact@adgadgetshub.com].
4. Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same one, send us an email at [contact@adgadgetshub.com] and we will assist you with the exchange process.
5. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at [contact@adgadgetshub.com] with your order number and photos of the damaged product. We will work with you to resolve the issue by offering a replacement, exchange, or refund.
6. Contact Us
If you have any questions or concerns regarding our Cancellation and Refund Policy, please reach out to us at:
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